The new simple. The new flexible. The new fair. Mobility turns eezy.

Check in. Get going. Check out and only pay for linear kilometres – eezy, how easy is that?

What is eezy?

 

eezy is the fare calculated simply based on your journey.

 

eezy lets you start your journey on the bus or train spontaneously. You can pay right with your Smartphone. How does it work? A new check-in and check-out system calculates the fare based on the shortest distance between the boarding stop and the exiting stop. This applies to all stops in NRW!

Download the App now, register once and start your journey immediately!

You'll find more information about prices in the eezy brochure.

 

Do you have any questions about eezy? We have already answered many questions in the FAQ.

Download the VRR App here and you’re ready to get going with eezy.

You can find our VRR App in the  Apple App Store

 

Das Apple Store Key Visual

You can find our VRR App at Google Play

 

Das Google Play Store Key Visual

Where does eezy VRR apply?

FAQ

This is how eezy works

eezy VRR is an electronic fare (eTariff) that you use with an App on your Smartphone. The price comprises a basic price and a km price. It is calculated based on the linear distance between your start and destination. Lookt at the tariff overview  now !

 

eezy VRR can be used for any journeys that start and end in the VRR. The decisive factor is the linear distance between the starting point and the end point, which must be within the VRR area.

 

You can use eezy VRR via the new VRR App and the mobil.nrw App. If your transport company’s App also has the check-in/check-out function, you can use eezy VRR with it as well.

 

Buying tickets is like a walk in the park thanks to the three-step check-in/check-out process:

1. Check in via the App before you get on the bus or train. You can book additional persons (adults/children) and bicycles or select 1st class at check-in.

2. After check-in, the App will show you your digital ticket (travel authorisation).

3. When you’re done with your trip, check out again via the App.

The distance travelled between the boarding and destination stops is automatically recorded in the App. The correct price is then calculated and debited.

A one-time registration in the ticket shop of your transport company is generally necessary before you buy your first ticket.

No. You don’t need to do that either since you’ll just check in at need. You’re always travelling with the right ticket thanks to automatic recording and billing.

 

That depends on which ticket shop you register with. Usually, you can choose between direct debit and credit card.

 

When checking in, you can book additional people (up to 10 adults and an unlimited number of children) as well as bicycles or even 1st class use for the trip. The added bookings are always valid for the entire journey.

 

Yes. You can book 1st class when you check in. 1st class will then apply to the entire journey.

 

Yes, all eTariffs of the transport associations (AVV, VRS, WestfalenTarif and VRR) as well as the NRW-eTariff are available in the VRR App and in the Apps of the VRR transport companies.

 

Your Smartphone must be operational throughout, location services must be activated, and the mobile internet must be turned on (do not activate flight or offline mode!). The display must be able to show your digital ticket (travel authorisation) in full in case of inspection.

The App must remain open at all times during the ride, but it may run in the background. The trip is terminated automatically when you...

  • close or uninstall the App on your Smartphone,
  • turn off the location feature or mobile data on your Smartphone,
  • leave the area of validity of the eTariffs (generally NRW, with some exceptions), or
  • you have not logged out after 24 hours or are no longer using public transport.

For one or several changes, you merely need to stay checked in on the App so that the route can continue to be calculated. Only check out at the end of your journey when you have reached your destination. The price is calculated based solely on the linear distance between the starting and the destination stop. It is independent of possible changes of transport and the duration of the journey.

 

If you do not check in, you will not receive a digital ticket (travel authorisation). A ticket inspection will then lead to a penalty, i.e. an increased transport charge (erhöhtes Beförderungsentgelt; EBE) of EUR 60.

 

If you have checked in by mistake, you can also check out again within a few seconds. No fare will be charged if you have not used any public transport between check-in and check-out.

 

If your device’s location detection is enabled and you are no longer on a public transit vehicle, the App will ask you if you want to be checked out. A message will appear after 30 minutes. You will only be automatically checked out after a period of 24 hours. The journey tracked up to this point will then be charged. If this happens, you may have to contact the support of your contracting transport company for a price recalculation.

 

You will receive a digital ticket (travel authorisation) in the App with information in text form and a QR code after check-in. You must show the QR code on your Smartphone display during a ticket inspection for the inspection staff to scan it. Upon request, you must also be able to present an official photo ID (driver’s license, ID card, or passport), as the ticket will be issued to you personally.

It is important that your check-in is already completed when boarding the bus or train. If you do not check in until you are in the vehicle, you will be travelling without a valid ticket until that time. In the event of a ticket inspection, you will then have to pay a fine, i.e. an increased transport charge (EBE).

You need to ensure that your Smartphone is operational throughout the trip. If you cannot show a digital ticket at a checkpoint, e.g. because of a flat battery or lack of internet access, you will have to pay a fine, i.e. an increased transport charge (EBE).

 

Payment

The fare is calculated based on the linear distance between the starting point and the destination of the journey, i.e. the shortest distance. The price comprises a fixed basic price per journey plus a working price per linear kilometre or part thereof. (Link to tariff overview on vrr.de)

 

The fare is then made up of the basic and working prices for the respective tariff zone. You can find the tariff overview on vrr.de.

 

The price then comprises the one-off charge of the eezy.nrw basic price of EUR 1.60 and the total of the regional working prices of the tariff areas travelled through from case to case (see figure “tariff overview” on vrr.de). The total linear distance between the place of origin and the destination will be broken down at the tariff zone boundary or boundaries for calculation of the working price. The linear kilometres will then be counted starting at zero at the tariff boundary. Started kilometres of the airline segment will be rounded up or down. 

Example: The linear distance of a journey from Hamm to Cologne crosses the areas of the WestfalenTarif (WT), the Verkehrsverbund Rhein-Ruhr (VRR), and the Verkehrsverbund Rhein-Sieg (VRS). The price is then calculated as follows: Basic price eezy.nrw + working prices WestfalenTarif, VRR and VRS.

When you ride with eezy VRR, there is built-in cost protection that prevents you from paying more with eezy VRR than you would for the regular VRR fare. This fare limit is called the price cap.

This means that eezy VRR will not make you pay more per journey in the VRR than the price of a comparable single ticket at the respective price level. Since the eezy fare charges a one-off basic fare and a fee per linear kilometre travelled, you will travel more cheaply than with the EinzelTicket on many routes.

The (2nd class) fare with eezy VRR is limited to 25 euros within 24 hours. .

The 24-hour period can be selected individually, i.e. commencing with the first check-in and ending precisely 24 hours later.

You can find an overview of all price caps here.

Yes, the travel fees with eezy VRR are limited to the costs of the respective single ticket for this journey. Here you can find an overview of the different price covers. 

 

All eTariffs (Verbund and NRW eTariff) have a cost limit per 24-hour period. The total fare for all journeys with eezy VRR is limited to EUR 25 in this period (based on a journey with eezy VRR in 2nd class without taking along a person or a bicycle). If one of the trips is not completed within the 24-hour period, it is considered the first trip of a new 24-hour period. You can find an overview of all price caps here.

 

In this case, the linear sections outside NRW will be broken down in proportion to the linear sections of the tariff zones in NRW.

Example: If you go on a 100 linear-kilometre journey from the Aachener Verkehrsverbund (AVV) through the Verkehrsverbund Rhein-Sieg (VRS) to the WestfalenTarif (WT) area, 50 kilometres will be located outside of NRW. The calculation will then look as follows:

  • Measured linear kilometres: in AVV 15 km, in VRS 30 km, outside of NRW 50 km, in WT 5 km
  • Linear kilometre distribution: in AVV 30 km, in VRS 60 km, in WT 10 km

You cannot check in outside of the area of validity. The eTariff cannot be used in this case. If a journey takes the passenger beyond the boundary of the area of validity, the passenger will be checked out automatically. The last stop still covered by the scope will then be used as the destination for pricing. A separate ticket must be purchased for the remaining route outside the area of validity of the eTariff.

 

The journey in the eTariff eezy VRR can be up to 420 minutes across tariff zones. The maximum period of validity is shorter for journeys within individual tariff zones.

 

The maximum travelling time with eezy is 420 minutes. The basic fare with eezy VRR will apply to the entire journey.

In some tariff zones (e.g. eezy Westphalia), the maximum validity of the basic fare differs from the maximum travelling time. For example, it may be 90 minutes. If this time is exceeded, the basic price will be charged accordingly several times at check-out. Example: The basic fare will be charged twice for a trip of 120 minutes at a basic fare validity of 90 minutes each.

An automatic check-out does not take place when the validity of the basic price is exceeded.

A basic price and the kilometre-dependent working price will be charged for every additional person booked, just as for the main user. The price cap per day and person taken along is the same as for the person taking them along. It is linked to their 24-hour period.

 

Children travel at half the price of adults. The validity period of the ticket is linked to the 24-hour period of the booking person. Show price overview!

There is a flat rate surcharge for 24 hours for taking along bicycles. The validity period is linked to the 24-hour period of the booking person. Show price overview!

There is no limit on additional bookings of children and bicycles. However, additional bookings for adults are limited to ten.

 

When using 1st class, the price per journey will increase by 50 percent. This also includes the price cap, provided that a journey with an additional 1st class booking is made within 24 hours. The price will also increase by 50 percent for persons taken along in 1st class. Show price overview!

Location services must stay on for proper calculation of the fare after the journey. Location services do not necessarily need to be switched on if you want to buy tickets in the classic tariff or only need timetable information. However, the suggestions in the stop search in the information section are tailored to the current location and can be displayed more quickly with the service enabled.

 

You will receive a detailed list for every booked journey in the App as well as an email confirming the ticket purchase. You can also get an overview of your journeys within the App and check whether the start and destination stops displayed are correct.

 

The journeys will be settled separately right after they are completed.

 

Please contact the transport company with which you have registered.

 

As long as you are inside the vehicle you are riding or the Bluetooth transmitter remains within reach of your Smartphone, you will remain checked in. If you are no longer riding a vehicle, the App will ask you to check out. Only after a set time interval of 24 hours will the App automatically check you out. You have to check in manually again for a new ride. There is no automatic billing of a new trip.

 

The new service will initially be available to our occasional travellers when the eezy VRR is introduced. You can easily buy the EinfachWeiterTicket NRW in the ticket shop of your App.

 

Issues with the App

If you have any technical issues with the App, you can contact us at info@vrr.de! If you have any issues or questions concerning the ticket shop or your user account, please contact the transport company you have registered with directly. The contact details of your transport company are only displayed when you are logged in under “My profile” – “Your transport company”.

 

Tap the person icon in the upper right corner and log in if necessary. You can change the desired data in your profile afterwards.

 

You can send us your feedback on the VRR App at the email address info@vrr.de.

 

Please contact the contracting transport company with which you have registered directly. You will find the contact details under your profile while you are logged in.

 

Tap the person icon at the upper right and first select the transport company with which you have set up the affected account/the account for which you want to reset your password. You need to choose the correct company here. You can reset your password or request a new one in the following input screen.

 

When you purchase a ticket, you will receive a payment receipt to your filed email address. You can also access the ticket again online via the webshop.

 

The existing VRR App will continue to be usable but will no longer be supported from mid-2022 at the latest. Until then, you can still continue using your open tickets.

 

We are sorry that you have decided to permanently delete your account. You can delete it in the App and via the webshop. Please note that you can only delete the App while you have not made any purchases.

 

Foreign credit cards (no matter the place of residence) are approved. They need to be enabled for 3DS and online payments. This is a standard function today. The SEPA Direct Debit Scheme allows foreign bank accounts to be accepted in the regular verification process according to the information provided by the payment service provide, as long as the place of residence is in Germany. This is due to the need to obtain SCHUFA information for the Postpay procedure. If your place of residence is not in Germany, customers must contact the customer service of the payment service provider Logpay directly for activation.

 

The general walking speed and thus also the transfer options can be adjusted in the App’s search settings. Further down, there are also some other options available for mobility-impaired passengers.

 

No, subscription tickets cannot be filed as digital proof.

 

The following applies to the classic tariff: Yes, you can order or buy the desired ticket or the section of a multi-journey ticket for another person when you buy your ticket. You need to enter the first name, last name, and date of birth of the person before you make your purchase.

 

Data privacy

Personal data are stored in the App, on your Smartphone and in the background system. These data as well as the trip data will be recorded for the fare calculation. The journey will be settled via a financial service provider with whom you have filed a payment method.

 

No. Your GPS-based movement data will not be collected either unless you log into the ticket shop in the App or use any function of the eezy fares.

 

Your personal data will only be passed on to third parties if this is necessary for the purpose of fulfilling a contract with you or if you have explicitly consented to this. As far as necessary, data may be passed on to charged service providers to process the contract. These are contractually obligated to comply with data protection regulations and to process personal data only in accordance with the instructions of the data controller.

 

The high standards for data security in accordance with the legal requirements are applied to all processing steps. These measures are continuously updated and improved in line with technical developments.

 

Your data will only be stored for as long as necessary to comply with the contract with you or to comply with the statutory retention periods. Your personal data will then be erased.

 

No. In order to be able to use certain functions and services in the VRR App, such as ordering tickets, it is necessary for you to register and provide certain personal data. As a result, it is necessary that you have accepted the data privacy policy.

 

Data may also be transferred to recipients outside of the European Economic Area (EEA). It is ensured that data are only transferred to third countries if there is a legal basis for doing so.

 

The controller for processing your data when you use eezy fares is your contracting transport company. You can find the contact details in the App menu and in the data privacy policy of your contracting partner.

 

You can find further information on data protection in the data privacy policy of your contracting transport company.

 

Data privacy

Protection of your personal data enjoyed the highest priority in the development of eezy. Therefore, any data collection is treated strictly confidentially, and the movement data are stored so as to not permit any conclusion to the traveller’s person by third parties. Detailed information on data processing at eezy can be found in the data protection statements of your ticket shop in the app.

Detailed information on the scope at and the purposes for which personal data are collected, processed, and used when using the new VRR App can be found here.

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