Contact & Help

Find the contact details to VRR below.

Contact form

Your contact to VRR customer management

Dear passenger,

Due to the current situation, the processing of letters and e-mails is taking longer than usual. If possible, please address your enquiries and applications relating to season tickets or the NRW mobility guarantee directly to your contracted transport company (operating transport company, for season tickets see back of ticket or account statement).

You can find an overview of all transport companies here.

Best regards,

Your VRR team

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