Contact & Help

Find the contact details to VRR below.

Contact form

Your contact to VRR customer management

Company holidays from 24 December 2025 to 5 January 2026

Due to the company holidays, Verkehrsverbund Rhein-Ruhr will not process your written request from 24 December 2025 to 5 January 2026.

In contrast, you can also reach the 24-hour telephone service of the Smart Number during the shutdown on 0800 6 504030 (free of charge from all German networks)

You can obtain support for journey planning here.

Would you still like to contact us in writing?
This is of course still possible as usual via the contact form or by email; however, your request will only be processed as usual after the public holidays (from 5 January 2026) during the following service hours:

Monday to Thursday from 8:00 - 16:30
Friday from 8:00 - 15:00

Kind regards
Your VRR team

 

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