Do you have questions about eezy VRR?
We have the answers for you here!
How eezy works
eezy VRR applies to all journeys that start and end in the VRR. The decisive factor is the distance as the crow flies between the start and end points, which must be within the VRR network area.
No, eezy is currently valid within the state border of NRW. However, the transport companies are working with the contact partners in the other federal states on the integration of routes that lead into the NRW transition areas. Initial results are already available. It is therefore possible to use the electronic fare across the NRW state border on the following lines of the neighbouring transport associations: Download PDF here! (205 KB - PDF)
You can use eezy VRR via the new VRR app and the mobil.nrw app. If your transport company's app also has the check-in/check-out function, you can also use eezy VRR with it.
Buying tickets is child's play in three steps using the check-in/check-out principle:
- 1. before boarding the bus or train, you check in via the app. When you check in, you can book additional people (adults/children) and bicycles and select 1st class.
- 2. after check-in, the app shows you your digital ticket (travel authorisation).
- 3. when you have finished your journey, you check out again via the app.
The distance travelled between the start and destination stops is automatically recorded in the app. The correct price is then calculated and debited.
A one-off registration in your transport company's ticket shop is generally required before purchasing your first ticket.
No, but you no longer need to, as you simply check in when you need to. Thanks to automatic recording and billing, you'll always be travelling with the right ticket.
This depends on which ticket shop you register with. As a rule, you can choose between direct debit and credit card.
At check-in, you have the option of booking additional people (up to 10 adults and an unlimited number of children) as well as bicycles or 1st class use for the journey. The added bookings are always valid for the entire journey.
Yes, you can book 1st class when you check in. Use of 1st class is always valid for the entire journey.
Yes, all eTariffs of the transport associations (AVV, VRS, WestfalenTarif and VRR) and the NRW eTariff are available in the VRR app and in the apps of the VRR transport companies.
During the entire journey, your smartphone must be ready for use, the location services activated and the mobile internet switched on (do not activate flight or offline mode!). In addition, the display must be able to show your digital ticket (travel authorisation) in full in the event of an inspection.
The app must remain open at all times during the journey, but can run in the background. A journey is always ended automatically if you...
- close or uninstall the app on your smartphone,
- switch off the location function or mobile internet usage on your smartphone,
- leave the area of validity of the eTarife (generally NRW with some exceptions) or
- you have not logged out after 24 hours or have stopped travelling on public transport.
If you make one or more changes, you only need to remain checked in in the app so that the route can continue to be calculated. You only check out at the end of your journey when you have reached your destination. The price calculation is based solely on the distance as the crow flies between the start and destination stops and is independent of possible changes and the duration of the journey.
You will not receive a digital ticket (travel authorisation) without a check-in. In the event of a ticket inspection, a penalty, i.e. an increased transport charge (EBE) of 60 euros, will be levied.
If you have checked in by mistake, you can check out again within a few seconds. If you have not travelled by public transport between check-in and check-out, you will not be charged a fare.
If your device's location detection is activated and you are no longer in a public transport vehicle, the app will first ask if you would like to be checked out. A message appears again after 30 minutes. You will only be automatically checked out after 420 minutes and the journey tracked up to this point will be charged. In this case, you may need to contact the support team of your contracted transport company for a recalculation.
After check-in, you will receive a digital ticket (travel authorisation) with information in text form and a QR code in the app. The QR code must be shown on the smartphone display during a ticket inspection so that the inspection staff can scan it. If requested, you must also be able to present an official photo ID (driving licence, ID card or passport), as the ticket will be issued in person.
It is important that the check-in process is completed when you board the bus or train. If you only check in in the vehicle, you will be travelling without a valid ticket until then. In the event of a ticket inspection, you will then have to pay a fine, i.e. an increased transport charge (EBE).
You must ensure that your smartphone is operational during the entire journey. If you are unable to present a digital ticket at a ticket inspection, e.g. due to a flat battery or lack of internet access, you will have to pay a fine, i.e. an increased fare (EBE).
The basis for calculating the fare is the distance as the crow flies between the starting point and destination of the journey, i.e. the shortest distance. The price is made up of a fixed basic price per journey plus a working price per linear kilometre or part thereof.
The fare is then made up of the basic and working fares for the respective fare zone. Call up the fare overview!
The price is then made up of the one-off eezy.nrw basic price of 1.60 euros and the sum of the regional labour prices of the respective fare zones travelled through (see "Fare overview" figure on vrr.de). For the calculation of the labour price, the total airline route between the start and destination is broken down at the fare zone boundary. The counting of the linear kilometres then starts at zero at the fare zone boundary. The number of kilometres started on the straight-line section is rounded up or down.
An example: When travelling from Hamm to Cologne, the straight-line distance crosses the areas of the WestfalenTarif (WT), the Verkehrsverbund Rhein-Ruhr (VRR) and the Verkehrsverbund Rhein-Sieg (VRS). The price is then calculated as follows: Basic price eezy.nrw + working prices WestfalenTarif, VRR and VRS.
When travelling with eezy VRR, there is a built-in cost protection that prevents you from paying more with eezy VRR than for the normal VRR fare. This limit on the fare is known as the price cap.
This means that with eezy VRR you do not pay more per journey in VRR than the comparable single ticket costs in the respective price level. As the eezy fare includes a one-off basic price as well as a calculation of the linear kilometres travelled, you can travel cheaper on many routes than with a single ticket.
Within 24 hours, the fare (in 2nd class) with eezy VRR is limited to 25 euros.
The 24-hour period can be selected individually, i.e. it begins with the first check-in and ends exactly 24 hours later.
You can find an overview of all price caps here.
Yes, the travel costs with eezy VRR are limited to the cost of the respective single ticket for this journey. You can find an overview of the different price caps in the overview.
All eTariffs (Verbund and NRW eTariff) have a cost limit for a 24-hour period. For eezy VRR, the total price for the sum of all journeys is limited to 25 euros for this period (based on a journey with eezy VRR in 2nd class without passenger or bicycle transport). If one of the journeys is not completed within the 24-hour period, it counts as the first journey of a new 24-hour period. You can find an overview of all price caps here.
In this case, the linear kilometres outside NRW are divided up in proportion to the linear kilometres of the tariff zones in NRW.
An example: For a journey of 100 linear kilometres from the Aachener Verkehrsverbund (AVV) through the Verkehrsverbund Rhein-Sieg (VRS) to the WestfalenTarif (WT) area, 50 kilometres lie outside NRW. The calculation then looks like this:
- Measured linear kilometres: 15 km in the AVV, 30 km in the VRS, 50 km outside NRW, 5 km in the WT
- Distributed linear kilometres: 30 km in the AVV, 60 km in the VRS, 10 km in the WT
It is not possible to check in outside the area of validity, which is why the eTariff cannot be used in this case. If a journey goes beyond the boundary of the area of validity, the passenger is automatically checked out. The last stop still included in the area of validity is then used as the destination for pricing. A separate ticket must be purchased for the remaining journey outside the eTariff area of validity.
The journey in the eTarif eezy VRR may last a maximum of 420 minutes across all fare zones. The maximum period of validity is shorter for journeys within individual fare zones.
The maximum journey time with eezy is 420 minutes. The basic fare for eezy VRR is valid for the entire journey.
In some fare zones (e.g. eezy Westfalen) there is a maximum validity of the basic fare that differs from the maximum journey duration, e.g. 90 minutes. If this is exceeded, the basic fare will be charged several times at check-out. Example: For a journey of 120 minutes and a base fare validity of 90 minutes each, the base fare is charged twice.
Automatic check-out does not take place if the validity of the basic fare is exceeded
A basic price and the kilometre-dependent working price are charged for each additional person booked in, just as for the main user. The upper price limit for one day for the additional passengers is the same as for the person travelling and is linked to their 24-hour period.
Children travel 50 per cent cheaper than adults. The period of validity of the ticket is linked to the 24-hour period of the person making the booking.
A flat-rate surcharge is levied for 24 hours for the carriage of bicycles. The validity period is linked to the 24-hour period of the person making the booking.
There is no limit on additional bookings for children and bicycles. However, additional bookings for adults are limited to ten.
When using 1st class, the price per journey increases by 50 per cent. This also applies to the upper price limit if a journey with an additional 1st class booking is made within 24 hours. The price also increases by 50 per cent for passengers travelling in 1st class.
The location services must remain switched on for the correct calculation of the fare after the journey. If you want to buy tickets at the classic fare or only need timetable information, the location services do not necessarily have to be switched on. However, the suggestions in the stop search in the journey planner are tailored to your current location and are then displayed more quickly.
You will receive a detailed list of each booked journey in the app as well as an email confirming your ticket purchase. You can also view an overview of your journeys within the app and check whether the start and destination stops shown are correct.
The journeys are invoiced individually immediately after the journey.
Please contact the transport company with which you have registered.
As long as you are in the vehicle and driving or the Bluetooth transmitter, if present, is still within range of your smartphone, you will remain checked in. If you are no longer travelling in a vehicle, the app itself will ask you to check out. The app will only check you out automatically after a set time interval of 420 minutes. You will then have to check in again manually for a new journey. There is no automatic billing for a new journey.
At the launch of eezy VRR, the new service will initially be available to our occasional travellers. As a season ticket holder, you can travel cheaply throughout NRW with a EinfachWeiterTicket NRW. You can conveniently buy the EinfachWeiterTicket NRW in the ticket shop of your app.
Probleme mit der App
Problems with the app
If you have technical problems with the app, you can contact us at email@example.com! If you have any problems or questions about the ticket shop or your user account, please contact the transport company with which you have registered directly. The contact details of your transport company are only displayed when you are logged in under "My profile" - "Your transport company".
Tap on the person icon at the top right and log in if necessary. You can then change the desired data in your profile.
You can send us your feedback on the VRR app to firstname.lastname@example.org.
Please contact the transport company with which you have registered directly. You will find the contact details for this - when logged in - under your profile.
Tap on the person icon at the top right and first select the transport company with which you have set up the affected account or for which you want to reset the password. It is important that you select the correct company here. In the following input mask you can reset your password or request a new one.
When you purchase a ticket, you will receive proof of payment to the e-mail address you have provided. You can also retrieve the ticket online via the webshop.
The previous VRR app will continue to be usable, but will no longer be supported from mid-2022 at the latest. Until then, you can still use your outstanding tickets.
We regret your decision to permanently delete your account. Deletion is possible via the app and via the webshop. Please note that deletion via the app is only possible as long as no purchases have been made.
Foreign credit cards (regardless of place of residence) are authorised, they only need to be activated for 3DS and online payments - but this is standard nowadays. According to information from the payment service provider, foreign bank accounts are authorised for the SEPA direct debit procedure as part of the normal verification process, provided the place of residence is in Germany. The background to this is the need to obtain SCHUFA information for the Postpay procedure. If the place of residence is not in Germany, customers must contact the customer service of the payment service provider Logpay directly for authorisation.
The general walking speed and therefore also the transfer options can be adjusted in the search settings of the app. Further options for passengers with reduced mobility are also available below.
No, subscription tickets cannot be stored as digital proof.
The following applies to the classic fare: Yes, you can also order or buy the desired ticket or section of a multi-journey ticket for another person when purchasing a ticket. You must then enter the person's first name, surname and date of birth before purchasing.
Personal data is stored in the app, on your smartphone and in the background system. This data and the journey data are recorded to calculate the fare. The journey is billed via a financial service provider with whom you have stored a payment method.
No. As long as you do not log into the ticket shop in the app or use any of the eezy fare functions, your GPS-based movement data will not be collected.
Your personal data will only be passed on to third parties if this is necessary for the purpose of fulfilling the contract with you or if you have expressly consented to this. If necessary, data may be passed on to service providers used to fulfil the contract. These service providers are contractually obliged to comply with data protection regulations and only process personal data in accordance with the instructions of the controller.
The high data security standards required by law are applied to all processing steps. These measures are continuously updated and improved in line with technical developments.
Your data will only be stored for as long as is necessary to fulfil the contract with you or to comply with statutory retention periods. Your personal data will then be deleted.
No. In order to use certain functions and services in the VRR app, such as ordering tickets, it is necessary for you to register and provide certain personal data. It is therefore essential that you have taken note of the data protection provisions.
Data may also be transferred to recipients outside the European Economic Area (EEA). It is ensured that a transfer to third countries only takes place if there is a legal basis for this.
The controller responsible for processing your data when using eezy fares is your contractual transport company. You can find the contact details in the menu of the app and in the data protection information of your contractual partner.
Further information on data protection can be found in the data protection information of your contract transport company.
We haven't answered your question? We're sorry about that.
Please send an email to email@example.com or call the smart number for bus & rail 0800 6 / 50 40 30 (toll-free from all German networks) or contact us using the contact form - we will be happy to answer your question personally as soon as possible.